Shipping policy

Last updated: June 2026

We currently ship within the European Union only. Every order is made on demand through our production partners, Printful and Tapstitch, which means your piece is created after you place your order rather than pulled from stock.

1. Where we ship

We currently offer shipping to EU countries only. If your shipping address is outside the European Union, you won’t be able to complete an order at this time.

2. Processing time

All items are made to order. Production usually takes 3–7 business days, depending on the product, print method, and fulfillment location. During busy periods or high-volume launches, production may take longer than usual.

3. Delivery time

After production is complete, your order is handed to the shipping carrier for delivery. Estimated delivery times vary by destination and fulfillment location, but most EU orders arrive within 6–8 business days after shipping from Printful EU facilities, and 10–21 business days after shipping from Tapstitch routes, depending on country and service level. These are estimates, not guarantees.

4. Tracking

Once your order ships, you’ll receive a tracking email with the carrier information and tracking number. Tracking may take up to 48 hours to update after dispatch, depending on the carrier.

5. Split shipments

If your order contains items fulfilled by different production partners or facilities, it may arrive in multiple packages. In that case, each package may have its own tracking number and delivery timeline

6. Shipping rates

Shipping costs are shown at checkout before you confirm your order. Rates may vary depending on:

  • destination country,

  • order weight,

  • product type,

  • and fulfillment location

7. Customs and taxes

For orders shipped within the EU, customs charges are generally not expected when items are fulfilled from EU facilities. If an item is shipped from outside the EU into your country, local taxes, duties, or import fees may apply depending on your country’s rules. Any such charges are the customer’s responsibility.8. Incorrect addresses

Please make sure your shipping address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We can only update an address before the order has entered production or been handed to the carrier.

If a package is returned to sender because of an incorrect address, an incomplete address, refusal at delivery, or failure to collect, additional shipping charges may apply for reshipment.9. Lost, delayed, or missing packages

If your order is delayed beyond the estimated delivery window, first check the tracking link in your shipping confirmation email. If tracking shows delivered but you cannot locate the package, please check with neighbors, building staff, or your local post office before contacting us.

If a package appears lost in transit or there is a serious delivery issue, contact us with your order number and tracking details so we can review the case with the fulfillment partner.

10. Damaged packages

If your package arrives damaged, contact us as soon as possible and include clear photos of:

  • the damaged item,

  • the packaging,

  • and the shipping label.[

We’ll review the issue and work with the relevant production partner to find the best resolution where applicable.

11. Delivery delays

Please note that delivery estimates can be affected by:

  • customs checks,

  • carrier delays,

  • weather,

  • public holidays,

  • peak sales periods,

  • and address issues.

We do our best to keep your order moving, but once a parcel is in the carrier’s hands, delivery timing is partly outside our control.

12. Contact

If you have a shipping question, email us at management@kiravoss.store with your order number. Please include as much detail as possible so we can help quickly.